Hospitality Software Solutions
Listening
and comprehending
Building and maintaining a strong reputation with customers is crucial to the success of a hospitality company. Huge amounts of customer information are being captured via transactional data, surveys, support centers, online review forums, and social media. Deriving insights from this data and acting upon them can boost customer satisfaction and grow revenue. Yet many businesses are still barely using the available data and text, and often they are not even sure how they can benefit from implementing analytics. Are you equipped with the right set of advanced analytic tools to derive actionable insights from your data and improve your operations?
Understand your customers’ needs
Collect unbiased feedback from your customers through all available channels, such as surveys, complaint lines, support centers, and social media. Efficiently analyze all collected data using sophisticated text and data analysis tools and act on the derived insights.
Hear the voice of your employees
Your employees are witnessing firsthand the origins of problems experienced by your customers. They are living through all pains encountered by the organization. Collect their input and learn from it to enhance the efficiency of your operations and boost your brand integrity.
Generate Associate Performance scorecards
Monitor all communications of your Support Center associates with customers to assess the performance of each associate against multiple metrics of excellence. Automatically log in the associated case management system the alerts generated on any dips in service.
Identify emerging issues early
Things you are not aware of yet can hurt you most. Yet, signals of emerging issues might be difficult to discern against the high frequency background of already known issues. Use advanced analytics to determine emerging issues as early as possible and deal with them proactively.
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Learn from social media
Explore key topics and public sentiment appearing in online reviews and other social media in relation to your company, products and services. Compare the performance of your brand against the brands of your competitors and scrutinize the reasons for observed differences. View summarized results in easy to comprehend graphical reports and receive timely alerts.