Responses to structured questions in customer surveys enable you to measure your performance and customer satisfaction. Textual responses to open ended questions help you to determine why customers feel a certain way about your company. However, the manual analysis of text responses is time-consuming, expensive, and prone to error. You need tools and turn-key solutions that can help you extract insight dispersed throughout such data.

How it works: We take the power of machine learning and make it easy for you to use

We can provide you with the template for multi-step survey data analysis scenario. This template addresses standard survey analysis tasks including data loading, cleansing, analysis, and reporting. The template can be modified to perform additional data manipulations specific for the customer’s data and objectives. It can be further enhanced by deploying cartridges designed for performing the analysis in the considered domain (e.g. finance, insurance, healthcare, pharma, hospitality, etc.). The automated survey analysis solution can be deployed either at the customer’s location or at Megaputer’s secure data center. You can request Megaputer to perform the complete development and maintenance of a turn-key survey analysis solution.