P&C Insurance Software Solutions
Mastering claims data
Everyday activities of an insurance company generate dense streams of data about customers, claims, markets and regulations. This data can become a strategic asset if the company unlocks the actionable knowledge hidden within it. But that is easier said than done. Unless you find the right partner. Megaputer provides advanced analytical tools supplemented by experience in:
- Handling BIG DATA. Our cluster-based analytical systems support distributed data storage and analysis. so every Megaputer solution is a scalable solution.
- Analyzing text documents. The dominant portion of data is stored in the form of free text. We provide best-in-class NLP engines to analyze all of the documentation.
- Having Industry Expertise. We understand the business processes, goals and challenges of insurance companies today.
Understand and address customer needs
Collect unbiased feedback from your customers through all available channels, such as surveys, complaint lines, support centers, and social media. Efficiently analyze all data and act on insights.
Ensure corporate compliance
Insurance companies have to stay in strict compliance with government regulations, as well as with their internal corporate policies. Our compliance solutions help assessing the risk of non-compliance of each considered document: contract clause, marketing material, or outgoing email.
Monitor the competitive landscape
Competitive intelligence (CI) arms organizations with up-to-date knowledge about threats and opportunities. The CI solution automates the process of harvesting relevant documents from open sources, extracting key entities, facts and relationships of interest, and organizing them in easy-to-comprehend reports.
Generate Associate Performance scorecards
Monitor all communications of your Support Center associates with customers to assess the performance of each associate against multiple metrics of excellence. Automatically log in the associated case management system the alerts generated on any dips in service.
Detect fraud and abuse
Every step of claim processing leaves a trace of data. Using this data, one can determine normal behavior patterns and identify anomalies significantly deviating from the norm. The fraud detection solution can trace systematic anomalies to individual agents, service providers and insured individuals.
Featured Customers
Track your brand in social media
Analyze aggregated data from social media sources to detect trending keywords, phrases and relationships, their correlations with products and issues, reveal positive and negative sentiment, and locate the most influential reviewers.