Food Industry Software Solutions
Gaining tasty insights
In the food and restaurant business, the competition is fierce and mistakes are costly. To gain a leg up, restaurant chains need to improve both the top and bottom lines of their operation. This can be achieved through the use of text and data analytics.
To enhance the top line, companies need to identify, capture and manage customers. Customer segmentation and creation of targeted offerings help identify and capture new customers. Analyzing the voice of your customers, employees, and the general public helps in improving customer loyalty by timely identifying and addressing emerging issues and new opportunities.
To improve the bottom line, companies need to optimize all aspects of their operation including the management of supplies, workforce and equipment.
Segment and profile your market
Learn who your customers are, into what broad groups they can be separated, and how you can reach and manage customers in each of these groups.
Understand and address customer needs
Collect unbiased feedback from your customers through all available channels, such as surveys, the complaint line, the support center, and social media. Efficiently analyze data and act on insights.
Identify emerging issues early
Things you are not aware of yet can hurt you most. Yet, signals of emerging issues might be difficult to discern against the high frequency background of already known issues. Use advanced analytics to determine emerging issues as early as possible and deal with them proactively.
Hear the voice of employees
Your employees are witnessing the problems of your customers. They are living through all pains encountered by the organization. Collect their input and learn from it to enhance your brand integrity.
Detect and prevent loss and abuse
Use POS transactions and product consumption data to detect anomalies and abuse on the employee, manager and restaurant level.
Perfect your internal help desk support
Pinpoint trending issues and train your support personnel to quickly resolve more challenging technical issues encountered by field workers throughout your chain. Reduce the restaurant downtime. Increase the efficiency and throughput of your help desk.
Automate competitive intelligence
Gain actionable knowledge of the competitive landscape, emerging opportunities and threats. Monitor activities of your competitors, potential partners and suppliers. Discover unmet market needs, and nascent technologies you should be aware of.
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