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Challenge

Early detection of emerging issues is one of the most difficult challenges any manufacturer would like to see addressed. The sooner you detect a problem that might turn into a major headache in the future, the more time you will have to fix this problem and prevent it from growing out of proportion.

Solution

Megaputer offers an automated solution for detecting emerging issues. The solution performs the analysis of data representing warranty claims, repair notes, or technical support records to identify patterns and trends of issues related to specific products. It detects previously unknown issues that have consistent growth over a sufficient period of time and reports them as emerging issues.

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How it works

Megaputer’s automated solution performs the following main tasks:

  1. Extract all issues appearing in large collections of textual notes from support or repair records.
  2. Identify previously unknown issues without any guidance on where to look.
  3. Detect an emerging issue by discerning a weak but growing signal against the background of the strong noise of already known issues.

Benefits

Detect issues appearing shortly after a new product launch

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Address emerging issues before they turn problematic

Predict product recalls as early as possible

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Add newly discovered issues to automated monitoring

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